SHIPPING & RETURNS
When will be my order be shipped?
Our processing times are 1-3 business days for orders placed before 14:00 GMT.
Shipping times are 5-10 business days.
How long will it take until I receive my order?
We offer tracked shipping as standard on all orders.
Orders typically arrive 6-14 business days after orders have been placed.
How do I track my order?
A tracking number will be provided once your item is in transit. Use the Track Shipment page to view the status of your shipment.
Can I change my shipping address after my order is placed?
Yes, as long as your order has not already been shipped. Use the Contact Us button below to inform us of your new shipping address.
What is your return and exchange policy?
We have a 30-day return and exchange policy, which means you have 30 days after receiving your order to request a return or exchange. Please use the Contact Us button below to request a return or exchange.
Where do you ship to?
We ship to the following countries:
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Europe
Where is my order shipped from?
Our offices are located in the UK. Most of our products are shipped directly from the country of production (Asia, Thailand, China, Taiwan). This allows us to offer our customers the best possible prices. Occasionally products will be shipped from Europe.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Apple Pay and PayPal.
How do I know if my order is confirmed?
You will receive an order confirmation message to your email address with details of your order.
Can I pay for my order in instalments?
You have the option to pay in instalments through our payment partner, Klarna. Simply select your desired option at checkout.
How does Klarna work?
Klarna allows you to pay in 30 days, or in 3 interest-free instalments.
How do I apply a discount code?
Discount codes can be applied at checkout. Discount codes can also be stacked together for further discounts.
Can I cancel my order?
As long as your order has not been shipped, you can request to cancel your order using the Contact Us button below.